Free technical support is available via email or telephone to those who have purchased a new license or an upgrade in the past 90 days, or who are currently on a rental or ASAP support subscription.
Free email support is available to those who are the current version or one version back. Telephone support is available for those versions with a support voucher of US $39.00 per issue and can be purchased on the support pages of our website or directly through our support department.
Email Support
Free technical support is available via email to those on the current version or one version back. This includes:
- Graphite v9, v10
- Cobalt v8, v9 (Solo or Plus)
- Xenon v8, v9 (Solo or Plus)
- Argon v8, v9
For those running software one version back but still eligible for upgrade the cost of email support is US $29 per issue. This includes:
- Graphite v8
- Cobalt v7 (Solo or Plus)
- Xenon v7 (Solo or Plus)
- Argon v7